This Privacy Policy explains how Paaltu Jaanwar Pet Shop (“Paaltu Jaanwar”, “we”, “us”) handles personal data when you use paaltujaanwar.com (the “Website”), place an order, ask about a pet, or contact us. Please read it with our Terms and Conditions and Cookie Policy.
1. Who is responsible for your data
Paaltu Jaanwar Pet Shop decides how and why the personal data described here is used.
- Address: Shop No 4, Street 2, Plot No 3-C, Badar Commercial, Phase 5, DHA, Karachi, Pakistan
- Email: [email protected]
- Phone and WhatsApp: 0300-1324669
2. The data we collect
When you place an order
We collect your name, mobile number, delivery area and address, any delivery notes you write, and the products, variants, quantities and prices in your order. We also record the order number, order status, delivery fee and total.
When you ask about a pet
When you tap a WhatsApp button on a pet’s page, we record which pet you asked about, the time of the click, and your browser’s technical description (the “user agent”). This record does not contain your name or phone number. WhatsApp then opens, and your number becomes visible to us when you message.
When you contact us
We receive whatever you choose to send us by WhatsApp, phone or email, such as your name, number, message and any photos.
When you browse
Our hosting provider processes technical data needed to deliver and protect the Website, including your IP address, browser type, requested pages and timestamps. We use IP addresses briefly to limit abuse, such as repeated automated orders.
On your own device
Your cart is stored in your browser’s local storage so it is still there when you return. It stays on your device until you remove the items or clear your browser data. See the Cookie Policy.
Data we do not ask for
We do not ask for your CNIC, card details or bank details on the Website. Products are paid for in cash on delivery. We will never ask you for a password, a one-time code, or card or bank details by WhatsApp, phone or email. If someone claiming to be us does this, do not respond, and tell us.
We do not knowingly collect data from children. Anyone under 18 should use the Website with a parent or guardian.
3. Why we use your data
- To fulfil your order: to confirm it, deliver it, collect payment and handle returns.
- To answer about pets: to reply to your inquiry and arrange your visit.
- To improve our shop: to understand which pets and products interest customers.
- To keep the Website safe: to detect fraud, misuse and technical faults.
- To answer you: to respond to questions, complaints and requests.
- To meet legal duties: to keep records required by law and to respond to lawful requests.
We rely on the agreement between us when we process an order, on our legitimate interest in running and protecting our business, on your consent where we ask for it, and on legal obligations where they apply.
We do not sell your personal data. We will only send you promotional messages if you have asked to receive them, and you can stop them at any time by telling us.
4. Who receives your data
We share personal data only as needed, with:
- Delivery staff and couriers, who receive your name, number and address to complete a delivery.
- Service providers: Cloudflare for hosting and security, and Supabase for storing orders and inquiry records. They act on our instructions.
- WhatsApp (Meta), when you choose to message us. WhatsApp’s own terms and privacy policy apply to that conversation.
- Google, only if you choose to load the map on our pages or open directions.
- Authorities, where the law requires it or where it is necessary to protect rights, safety or property, including in connection with the Prevention of Electronic Crimes Act 2016.
- A new owner, if our business is sold or reorganised, with this Policy continuing to protect your data.
5. Where your data is stored
Our service providers operate global infrastructure, so your data may be stored or processed outside Pakistan. We choose established providers and limit what they receive to what they need to provide the service.
6. How long we keep your data
- Orders: for up to five years after the order, for accounting, tax and dispute records.
- Inquiry records: for up to two years.
- WhatsApp and email conversations: for up to two years after the last message, unless a dispute requires longer.
- Server and security logs: for the short period set by our hosting provider.
After these periods we delete data or remove anything that identifies you.
7. How we protect your data
The Website uses encrypted connections (HTTPS). Order and inquiry tables are closed to the public and can only be written by our server functions or read by people we authorise. No system is perfectly secure, so if a breach is likely to harm you, we will tell you as soon as reasonably possible.
8. Your choices and rights
You may ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data, unless we must keep it for legal, accounting or dispute reasons;
- stop using your data for marketing or for a purpose you object to.
Email [email protected] or message us on WhatsApp. We may need to confirm your identity first, and we aim to reply within 14 days. If you are unhappy with our response, you may take the matter to the competent authorities in Pakistan.
9. Links to other services
The Website links to other services such as WhatsApp, Instagram, Facebook and Google Maps. We do not control those services. Please read their privacy policies.
10. Legal background
Pakistan’s general data protection bill has not, at the date above, been enacted as law. This Policy reflects good practice and applicable law, including the Constitution of Pakistan, the Prevention of Electronic Crimes Act 2016 and the Electronic Transactions Ordinance 2002. We will update it if the law changes.
11. Changes to this Policy
We may update this Policy when our services or the law change. The date at the top of the page shows the latest version. If a change significantly affects you, we will make it clear on the Website.
12. Contact us
Write to [email protected] or message us on WhatsApp at 0300-1324669 with any privacy question or request.
