These Terms and Conditions (the “Terms”) apply when you use paaltujaanwar.com (the “Website”), which is operated by Paaltu Jaanwar Pet Shop, Shop No 4, Street 2, Plot No 3-C, Badar Commercial, Phase 5, DHA, Karachi (“Paaltu Jaanwar”, “we”, “us”). By using the Website or placing an order you agree to these Terms. If you do not agree, please do not use the Website.
1. What we do
The Website is the online home of one business, Paaltu Jaanwar Pet Shop. We do not take listings from other stores or individuals. It does two things:
- Pet supplies shop. We offer food, treats, toys and care products for purchase, with delivery in Karachi and cash on delivery.
- Our pets. We show the pets at our shop so that families can find and meet them. You pay at the shop after meeting the pet.
In both cases your contract is with Paaltu Jaanwar. The Bringing a Pet Home Policy forms part of these Terms.
2. Who may use the Website
You must be at least 18 years old to place an order or to buy a pet. Anyone younger may use the Website only with a parent or guardian, who is responsible for their use.
You agree to give true and complete details, to use only a phone number you are entitled to use, and to use the Website lawfully.
3. Prices and product information
- Prices are in Pakistani Rupees (PKR). Our server calculates the final price of every order from our current catalogue, whatever a page in your browser may show.
- We take care to describe products accurately, but colours and packaging can differ slightly from photographs, and manufacturers can change packaging without notice.
- If we notice an obvious error in a price or description, we may correct it and will offer you the choice to continue at the correct price or cancel, even after you have placed your order.
- Offers and discounts apply only as stated, for the stated period, and while stock lasts.
4. Placing an order
- You add products to your cart and submit your name, mobile number, area and address.
- Submitting the checkout is your offer to buy. You will see an order number, which confirms that we received the offer. It does not yet mean that we have accepted it.
- We may confirm the details with you by WhatsApp or phone. A contract is formed when we confirm your order or dispatch it, whichever comes first.
We may decline or cancel an order, including where a product is out of stock, the delivery address is outside our service area, details cannot be confirmed, or we reasonably suspect misuse. Under the Electronic Transactions Ordinance 2002, electronic records and messages may form part of a valid agreement.
5. Payment
Products are paid for in cash on delivery unless we agree another method with you in writing. Please have the exact amount ready. Ownership of products passes to you when you have paid in full, and responsibility for them passes to you on delivery.
Repeatedly refusing cash-on-delivery orders without a good reason may lead us to decline future orders.
6. Delivery, returns and refunds
Delivery is covered by our Delivery Policy. Returns and refunds are covered by our Refund and Return Policy.
7. Pets
Living animals need particular care, and these points apply to every pet we show:
- Details on a pet’s page are given in good faith from our records. Please confirm them at the shop before paying.
- A Verified badge, where shown, has the limited meaning in our Bringing a Pet Home Policy. It is not a veterinary certificate.
- Meet the pet in person, see its vaccination and deworming records, and consider an independent vet check before paying. Never send an advance payment for a pet you have not met.
- A pet may be reserved or sold at any time before you pay for it.
8. Your conduct
You must not:
- use the Website to break the law, including animal welfare, wildlife and electronic crime laws;
- publish false, misleading, abusive or infringing content;
- impersonate another person, or misuse someone else’s contact details;
- attempt to gain unauthorised access to, overload, scrape at scale, or interfere with the Website, other than through search engines and similar services that follow our robots.txt;
- harass other customers or our staff.
9. Intellectual property
The Website’s design, text, logo, name, mascot, graphics and other content belong to us or our licensors. You may view and share pages for personal use. You may not copy, republish or use them commercially without our written permission.
10. Other websites and services
The Website links to services we do not control, including WhatsApp, social networks and Google Maps. Your use of them is governed by their own terms.
11. Our responsibility to you
Nothing in these Terms removes or limits any right you have that cannot be excluded by law, including rights under the Sindh Consumer Protection Act 2014, or any liability that cannot lawfully be limited, including for fraud or for death or injury caused by negligence.
Subject to that:
- We provide the Website “as available” and do not promise that it will always be uninterrupted or free of errors.
- We are not responsible for payments you send to anyone other than us, including people falsely claiming to be us.
- We are not responsible for loss that was not a reasonably foreseeable result of our breach.
- For an order from us, our total liability is limited to the amount you paid for that order, unless the law requires otherwise.
Pet food, treats and health products should be used according to their labels. General information on the Website is not veterinary advice; see our Disclaimer.
12. Events beyond our control
We are not responsible for delay or failure caused by events beyond our reasonable control, such as severe weather, flooding, civil unrest, road closures, strikes, power or network failures, or government restrictions. We will tell you and, where we cannot deliver, cancel the order without charge.
13. Indemnity
If you use the Website unlawfully or break these Terms and that causes us a loss or a third-party claim, you agree to make good the reasonable loss and costs that result.
14. Suspension
We may restrict your use of the Website, or refuse orders, if you break these Terms or if we reasonably need to in order to protect customers, animals or our business.
15. Changes to these Terms
We may update these Terms from time to time. The version on the Website when you place an order applies to that order. The date at the top shows the latest version.
16. Complaints and disputes
Please contact us first at [email protected] or on WhatsApp at 0300-1324669, with your order number or the pet’s listing ID. We aim to reply within 3 working days and to resolve complaints within 14 days.
You may also have the right to approach a Consumer Court in Sindh under the Sindh Consumer Protection Act 2014. These Terms do not limit that right.
17. Governing law and courts
These Terms are governed by the laws of Pakistan, as applicable in the Province of Sindh. Subject to any right you have to approach a Consumer Court, the courts at Karachi have jurisdiction over disputes arising from these Terms.
18. General
If any part of these Terms is found to be invalid, the rest continues to apply. If we do not enforce a right immediately, we do not lose it. You may not transfer your rights under these Terms without our consent. These Terms and the policies they mention are the whole agreement between us about their subject, unless we agree otherwise in writing.
